I ordered a drain plug for my boat. It's a hard to find piece and I wanted a spare, knowing that eventually I'll lose one of the two required. The plug they sent was not the plug pictured on the website, and it naturally would not fit.
I sent the part back after acquiring an return authorization, and asked for a refund on the part and shipping. After all, they posted a picture of the wrong part on their website.
That was six weeks ago. I have emailed them several times, and a couple of times Erica said she'd "personally" ask accounting, but accounting was not in and would not be in for a few days. I have yet to get a response from her.
That's theft, but for an $11 part it's hardly worth pursuing. I would look to another company, if at all possible, before buying a part from First Choice Marine. I just wish I had the time back from following up with this disreputable company.
I had as bad an experience as you can have. An $11 part cost me over $20 (with shipping both ways included), and a lot of time.
More Review Details
- Reason of review:
- Not as described
- Product or service
- T-H Marine Drain Plug
- Review category
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